- QUICK LINKS:
- Prescription sent
- Costs confirmed
- Medicine ready
- Refills
- FAQs
Now that you’ve taken the step to start therapy, let us partner with you on your journey so that you can know what to expect.
Taking control of your health is a journey—one you shouldn’t travel alone. The team at Madrigal Patient Support is here to help you every step of the way. Here’s a breakdown of the steps and support you can expect, from enrollment to receiving your medication.
One important step: Make sure you’ve enrolled!
Our support begins when you sign up—at no cost to you.
Your prescription is sent to a specialty pharmacy by your doctor or Madrigal Patient Support
After your doctor enrolls you in the program, a Case Manager from Madrigal Patient Support will call to review available resources and answer any questions you may have about Rezdiffra™ (resmetirom).
Your doctor or your Madrigal Patient Support Case Manager will send your Rezdiffra prescription to your specialty pharmacy.
specialty pharmacies
Did you know?
Specialty pharmacies involve a different process from retail pharmacies. Our team can help you understand the process and next steps.
Medicine costs, coverage, and financial assistance are confirmed
Your insurance may require your doctor to send medical documents to cover your medicine. This process is called prior authorization (PA). Madrigal Patient Support and your pharmacy will work with your doctor and insurance provider to complete the PA to help you get your medicine as quickly as possible.
Once coverage is confirmed, your Madrigal Patient Support Case Manager and your specialty pharmacy will explain any out-of-pocket costs. Your Case Manager will identify and inform you of potential financial assistance options that may be available to you.
Explore savings
If you have commercial insurance, you may be able to pay as little as a $10 copay*.
*Eligibility rules apply. Offer not valid for patients enrolled in Medicare, Medicaid, or other federal or state healthcare programs. For program terms, conditions, and eligibility criteria, visit copay.rezdiffra.com .
You'll get a call when your medicine is ready for delivery
Madrigal Patient Support or the specialty pharmacy will call you to confirm your shipping address and schedule the delivery of your medicine. Most patients typically receive their medicine within 30-45 days
Keep in mind
The specialty pharmacy will not ship your medicine until they confirm your shipping address. Be sure to answer or return any missed calls from Madrigal Patient Support and your specialty pharmacy.
You'll get another call when it's time for a refill
Madrigal Patient Support or your specialty pharmacy will call you when it's time for a refill. It's important to answer the call to keep on track with your medicine.
Frequently Asked Questions
What if my insurance doesn’t cover or approve Rezdiffra?
Madrigal Patient Support is here to help you navigate financial challenges and access to your prescribed medicine. We’ll work with you to explore options based on your insurance and eligibility. Explore financial assistance options
Where can I learn more about the specialty pharmacy process?
Your Case Manager can help you understand the specialty pharmacy process and what next steps to expect. You can call Madrigal Patient Support or your specialty pharmacy with any questions.
How do I know which is my specialty pharmacy?
Your insurance provider may determine which specialty pharmacy can fill your prescription. You can contact your doctor’s office to find out which specialty pharmacy is filling your prescription.
Does my medicine have to be shipped, or can I pick it up?
A specialty pharmacy is different from your local retail pharmacy. You cannot pick up your medicine at a specialty pharmacy. Once your medicine’s coverage has been approved, the specialty pharmacy will call you to coordinate the delivery of medicine to your home or shipping address.
Have Questions? Give us a call
1-877-219-7770
Monday – Friday, 8 AM – 8 PM ET